MojaKart allows its consumers to return goods within 7 days after the order has been delivered. Returns are ONLY accepted if:
- You receive a wrong, damaged, defective or counterfeit item
- You change your mind and you did not tamper with the manufacturer’s seal.
When returning an item, please ensure that the complete packaging along with all the product accessories is returned. Any product that is returned with a missing item will be rejected and flagged as an invalid return.
All returns can be initiated by filling out the form here. Alternatively, consumers can call us on our hotline number (+250) 787 653 508.
Goods can be returned to our office at “Shope No 6 TOWN CENTRE BUILDING (TCB) LTD, KIGALI RWANDA. Alternatively, if consumers require the goods to be picked up, they need to mention it in their form. The return delivery person will attempt to contact the consumer twice. If attempts fail, the return will be flagged as invalid. Pick up returns will not be charged; however, if the return is invalid then the customer will be charged for the pickup cost. The cost will be similar to the delivery charges.
Products cannot be returned after 7 days. However, if the product is faulty, customers can check out the warranty page to get more information on the due process forward.
We will keep you posted through email and text on the status of your return.
NB: All surprise gifts need to be returned along with the product.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
- The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.